All of our products come with a 100% satisfaction money-back guarantee. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please send us an email to [email protected] or give us a call at (657)464-3058. We will typically respond the same day or by the next business day.
We fulfill almost all orders on the same day or by the next business day. We offer FREE SHIPPING TO CONTINENTAL UNITED STATES (Typically arrives between 3 - 7 business days). For customers from other regions, when you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. An email with your tracking number will be automatically sent to you when your order is shipped.
We do ship internationally, and can ship to virtually any address in the world. Note that some countries have policies that prevent us from shipping your product to you. Please check with your countries' customs policies for more details.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.